1. Returns & Exchanges
We apologize, but return policy is currently unavailable. However, you may place a new order and request a return for your existing order. The vast majority of items can be returned or refunded within 90 days from the date of purchase. The following are a few exceptions:
1.1. Products not eligible for return:
(a) Clothing that has been worn, washed, or damaged after delivery; or garments with labels or hygiene stickers removed.
(b) Groceries and food.
(c) Health and personal care products.
(d) Certain complimentary items.
(e) Certain customized products.
(f) Certain lingerie orders.
1.2. For most products, the return period is 45,60, or 90 days from the date of purchase, depending on the seller.
1.3. If the product meets the conditions for return or refund, you may return it within the specified return period. You must return the package within 14 days of submitting your return request. Once the return window closes, you will no longer be able to return the product.
2. Drawback
2.1. For returned items that meet the refund eligibility criteria, the refund process will be initiated immediately upon receipt of the goods and completion of the quality inspection. After GoodsMarket issues the refund, it may take between 5–14 working days (up to 30 days) for the amount to be credited to your original payment account, depending on the processing time at your financial institution.